Terms of Service
Last Updated: December 12, 2025
Please read these Terms of Service ("Terms") carefully before using the services provided by No Stress SMS Consulting ("Company," "we," "our," or "us"). By accessing our website or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By engaging our services, you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you must not use our services.
2. Services Provided
No Stress SMS Consulting provides consulting and registration services related to 10DLC (10-Digit Long Code) and TCR (The Campaign Registry) compliance, including but not limited to:
Brand registration with The Campaign Registry (TCR)
Campaign registration and setup
Compliance consulting and advisory services
Use case optimization
Ongoing compliance monitoring (if purchased)
3. Client Responsibilities
3.1 Accurate Information
You agree to provide accurate, complete, and truthful information for all registration submissions. You are responsible for the accuracy of:
Business name, address, and contact information
Tax identification numbers (EIN/TIN)
Website and business descriptions
Messaging use cases and sample content
All other information required for registration
3.2 Legal Compliance
You certify that your business and messaging campaigns comply with all applicable laws and regulations, including:
Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
CTIA Messaging Principles and Best Practices
State and federal privacy laws
Industry-specific regulations
3.3 Prohibited Uses
You agree NOT to use our services as they will not be approved under TCR regulations for:
Illegal activities or fraudulent purposes
Spam, phishing, or unsolicited messages
Content involving illegal substances, weapons, or adult content
Messages that violate recipient consent requirements
High-risk financial services (loans, debt collection, credit repair without proper licensing)
Cannabis-related messaging (in non-compliant jurisdictions)
Any activities that violate carrier guidelines or CTIA standards
4. Service Fees and Payment
4.1 Fees
Service fees are outlined in your service agreement or invoice. Fees typically include:
Our professional service fee
Any applicable taxes
4.2 Payment Terms
Payment is due according to the terms specified in your invoice or service agreement. We reserve the right to:
Require payment in full before beginning services
Suspend or terminate services for non-payment
Charge late fees for overdue payments
4.3 Third-Party Fees
TCR, Phone carrier, and 10DLC-related fees are determined by third-party providers and may change at any time without notice. No Stress SMS’s professional service fees does not include any charges imposed by The Campaign Registry (TCR), mobile carriers, or other third-party platforms.
All TCR submission fees, carrier processing fees, registration fees, or any other external charges are solely the responsibility of the customer. No Stress SMS is not liable for, and does not reimburse, for any third-party fees.
5. Service Delivery and Timeline
5.1 Processing Time
Service delivery timelines are estimates and depend on:
Receipt of complete and accurate information
TCR and carrier processing times
Vetting requirements
Complexity of your registration
5.2 No Guarantee of Approval
We cannot guarantee approval of your brand or campaign registration. Final approval is determined by TCR, mobile carriers, and/or third-party vetting providers. Factors affecting approval include:
Business verification and trust score
Use case compliance
Historical messaging practices
Carrier-specific requirements
5.3 Rejections and Appeals
If your registration is rejected, we will:
Notify you of the reason for rejection
Assist with resubmission or appeals when possible
Provide guidance on corrective actions
Additional fees may apply for resubmissions or appeals.
6. Refund Policy
6.1 Service Fees
Our professional service fees are generally non-refundable once work has begun, except:
If we fail to deliver services as agreed
If we determine your registration is not feasible before submitting to TCR
6.2 Third-Party Fees
TCR and carrier registration fees are non-refundable, as they are charged by third parties upon submission.
6.3 Cancellation
You may cancel services before work begins for a full refund. Once registration has been submitted to TCR or carriers, fees are non-refundable.
7. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of No Stress SMS Consulting and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
8. Confidentiality
We will maintain the confidentiality of your business information in accordance with our Privacy Policy. However, we must share certain information with TCR, carriers, and vetting providers as part of the registration process.
9. Limitation of Liability
IMPORTANT: Please read this section carefully as it limits our liability.
9.1 Service Limitations
Our role is strictly limited to providing registration assistance and consulting services. You are fully responsible for the accuracy, truthfulness, and proper use of any information or documentation you provide. We are not liable for any consequences arising from misuse, misrepresentation, or misinformation supplied by your company:
We do not assume responsibility for:
Rejection or suspension by TCR or carriers
Changes to carrier policies or fees
Message delivery rates or throughput
Your ongoing compliance with TCPA, CAN-SPAM, or other regulations
Actions taken by your messaging service provider
Actions, restrictions, or decisions made by your messaging service provider
Any direct or indirect loss of revenue, business opportunities, or operational impact
9.2 Maximum Liability
To the maximum extent permitted by law, our total liability for any claims arising from our services shall not exceed the amount you paid us for services in the preceding 12 months.
9.3 Indirect Damages
We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
10. Indemnification
You agree to indemnify, defend, and hold harmless No Stress SMS Consulting, its officers, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:
Your use of our services
Your violation of these Terms
Your violation of any laws or regulations
Your messaging content or practices
Inaccurate information you provided
11. Warranties and Disclaimers
11.1 Professional Standards
We will provide our services with reasonable skill and care consistent with industry standards.
11.2 No Warranties
EXCEPT AS EXPRESSLY STATED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
11.3 Regulatory Changes
Telecommunications regulations and carrier requirements are subject to change. We are not responsible for changes that occur after your registration is complete.
12. Termination
12.1 Termination by Client
You may terminate services at any time by providing written notice. Fees for services already rendered or submitted to third parties are non-refundable.
12.2 Termination by Company
We reserve the right to terminate services immediately if:
You breach these Terms
You provide false or misleading information
You engage in prohibited uses
Payment is not received
We determine your use case is non-compliant
13. Modification of Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.
14. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and No Stress SMS Consulting regarding our services.
16 . No Agency Relationship
These Terms do not create any agency, partnership, joint venture, or employment relationship between you and No Stress SMS Consulting.
17. Assignment
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.
18 . Force Majeure
We shall not be liable for any delay or failure to perform due to causes beyond our reasonable control.
19. Contact Information
For questions about these Terms of Service, please contact us:
No Stress SMS Consulting
Email: Info@nostresssms.com
20. Legal Disclaimer
WE ARE NOT ATTORNEYS: No Stress SMS Consulting is not a law firm and does not provide legal advice. Our services are limited to technical consulting and registration assistance for 10DLC and TCR compliance.
While we have expertise in SMS compliance, carrier requirements, and The Campaign Registry processes, we do not:
Provide legal advice or interpretation of laws
Represent you in legal matters
Guarantee compliance with TCPA, CAN-SPAM, or other legal requirements
Draft legal documents or contracts
For legal questions regarding:
TCPA compliance and consent requirements
CAN-SPAM obligations
State or federal privacy laws
Industry-specific regulations
Contractual obligations with your messaging provider
You should consult with a qualified attorney who specializes in telecommunications law and regulatory compliance.
Our services focus specifically on the technical and procedural aspects of 10DLC registration and The Campaign Registry requirements. Any information we provide outside this scope is should not be considered legal advice.
20. Harassment and Abusive Conduct
ZERO TOLERANCE POLICY: No Stress SMS Consulting maintains a zero-tolerance policy for harassment, abuse, or threatening behavior toward our team members, associates, or representatives.
20.1 Prohibited Conduct
The following behaviors are strictly prohibited and will result in immediate termination of services:
Verbal abuse, threats, or intimidation
Harassment of any kind, including but not limited to discrimination based on race, gender, religion, or other protected characteristics
Profane, offensive, or sexually explicit language
Repeated hostile or aggressive communications
Threats of physical harm or legal action used as intimidation
Stalking or unwanted contact outside of normal business channels
20.2 Consequences
If you engage in harassment or abusive conduct:
All services will be immediately halted
Your account will be permanently terminated
No refund will be issued for any fees paid, including service fees and third-party registration fees
We reserve the right to report serious incidents to appropriate authorities if escalated
We may pursue legal action if warranted
20.3 Professional Communication
We are committed to providing professional service and expect the same level of professionalism from our clients. All communications should be respectful and conducted in a businesslike manner.
21 Recording of Calls and Meetings
By engaging in any phone call, video call, virtual meeting, or other live communication with No Stress SMS (“the Company”), you acknowledge and agree that the Company may record the session for quality assurance, training, internal documentation, and service improvement purposes.
Recordings may include audio, video, shared screens, and any materials presented during the meeting. These recordings are securely stored and are not shared with third parties except as required by law or as necessary to provide our services.
If you do not consent to being recorded, you must notify the Company before the meeting begins and discontinue use of our services that require recorded communication. Continued participation in a call or meeting constitutes your affirmative consent to recording.
22. Acknowledgment
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.